When you plug in your NEO for the first time, it may take some time (up to one hour) for the NEO to fully synchronise.
After waiting one hour, you should be able to see your first mining results. If you are still experiencing any issues after one hour, then please contact our Tech Support team so we can diagnose the issue for you - https://support.matchx.io/hc/en-gb
Our Tech Support Team will try to get back to you within 24 hours (Monday-Friday).